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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
What is the pick up PIN or derlivery code?
What does "Shipped" mean in the tracking info?
Why hasn't the tracking been updated for a long time after departure?
Why hasn't my package been delivered after arriving at the destination airport?
What does "Prepared for customs clearance" mean?
What should I do if I have to pay customs duties?
Do I need to pay customs duties?
Why does it keep showing "Prepared for customs clearance"?
When will my package be delivered after customs clearance?
Why isn't the tracking updated immediately after customs clearance?
Why can't I change my delivery address?
Why hasn't my package arrived even though the earliest estimated delivery date has passed?
What happens if my package is not delivered before the latest estimated delivery date?
Is my package delivery slower than expected?
If it says "Out for Delivery," will I definitely receive it today?
Where do I pick up my package?
What should I do if I haven't received a pickup code?
How long can my package be held / What happens if I don't pick it up?
Can I change the delivery to my home address instead?
Marked as delivered but not received
What if I accidentally tapped "Received"?
What should I do if the tracking shows delivered but the delivery address is wrong?
What is my tracking number?
Where is my order?
Can I speed up the delivery of my package?
What does "In transit to airport" mean?
Why has my package been stuck at "In transit to airport" for so long?
What does "Arrived at Airport, Ready for Departure" mean?
How long will the "Arrived at Airport, Ready for Departure" status last?
Does departure mean I will receive my package soon?
Why does my package show "Prepared for customs clearance" before arriving at the destination country?
How long does customs clearance take?
Can I switch to a different courier?
Why hasn't my package been delivered after being handed to the courier?
When will my package be delivered?
What should I do if my package is delayed ?
What should I do if I'm not home when the package is delivered?
What do I need to bring to pick up my package?
Why was my order divided into two or more packages?
Why isn't the tracking updated immediately after shipment?
Why was my order split into multiple packages?
How long will delivery take after arriving at the destination airport?
Do I need to provide any documents for customs clearance?
Can I request delivery at a specific time or location?
What's the reason for my order's delay?
Order/Package Status Abnormal
I am not satisfied with the delivery service
Why does my tracked parcel always stay in the Netherlands?
Why was my package returned?
Why can't I get in touch with the courier?
Why does the tracking number not work?
Why there is no tracking updated?
Why is my order delayed?
Has the return policy changed? Are there any additional taxes or fees for returns?
Do you have warehouses in Europe? Are there no customs duties required for shipments from European warehouses?
Will my package be inspected by customs and charged customs duties?
Why was the custom charge not displayed at checkout?
Does the small parcel fee imposed on all packages from outside the EU starting July 1, 2026, apply to SHEIN orders?
Do I need to pay a €3 tax when placing an order?
Are the price increases due to the inclusion of taxes?
Do I have to pay customs?
Is it possible that there has a specify logistics channel to avoid tariff/customs fee?
Are there any additional fee?
Can you please help me to declare my parcel at a low price to avoid tariffs/customs fee?
Why have product prices become more expensive?
Delivered but not received
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?